Frequently Asked Questions
Everything you need to know about bringing TOIRO into your home.
What is the typical shipping timeframe for furniture and decor?
Most in-stock items are processed within 2-3 business days. Larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer international shipping?
Currently, TOIRO ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your TOIRO account to view real-time updates on your delivery.
Are your materials sustainably sourced?
Yes, TOIRO is committed to ethical craftsmanship. We prioritize FSC-certified woods, organic textiles, and low-VOC finishes to ensure our products are safe for your home and the planet.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.